Document an incident

Tell ServeScribe what happened

Describe the situation in your own words — ServeScribe asks only the questions that matter. Conversations are saved to your Document History and are private to your account.

Step 1 of 3 — your situation

Document type

Pick what you want ServeScribe to draft for this situation. The picker decides which section kit the model writes into — leave it unset and the model will route from your wording alone.

Employee responseAn internal message to deliver to an employee after a workplace incident, performance issue, or policy moment.Guest replyA drafted reply for a guest complaint (refund, service issue, accessibility) plus recovery options and an internal note.Safety incident reportA factual injury / near-miss / property-damage report from guest or staff incidents at the property.Manager talking pointsA prep brief for a difficult conversation you have not yet had — coaching, performance chat, de-escalation, policy reminder.

Describe the situation

Use plain English — for example, “Server Alex was 45 minutes late and snapped at table 12 when the manager mentioned it.” Stick to the facts you know; ServeScribe will ask for anything missing.

Situation text is sent to an AI model to generate your draft. Do not include government IDs, financial account numbers, medical records, or other highly sensitive personal data.